Refund policy

Return Shipping & Refunds

Return requests must be submitted within 48 hours of delivery. Returns are accepted only when the original outer mailer remains completely sealed and unopened.

Customers are responsible for return shipping costs for eligible, non-defective returns. Original shipping charges are nonrefundable, except when an error was made by Parfum Palette.

No restocking fee is charged.

All returns require prior authorization and appropriate shipping instructions. Once an eligible return has been received and inspected, refunds will be processed to the original payment method within 7 business days. Additional time may be required by your financial institution.

If an item arrives damaged, leaking, defective, or incorrect, please contact help@parfumpalette.com within 48 hours of delivery with your order number and supporting photographs. Parfum Palette will arrange an appropriate replacement or refund at no additional cost to you.

Exchanges are not accepted.

Damaged Items

Defective and/or damaged items (broken or leaking vial) can be returned for a replacement if we are notified within 48 hours of delivery. To report an issue with your order, please email help@parfumpalette.com as we require written confirmation of any damage. Please include your order number and photos of the damaged product, packaging box and the shipping box.